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For the Security of Personal Information, please see the Library's Privacy Statement for details. This statement has been prepared in accordance with the Federal Privacy Commissioner's Guidelines for Federal and ACT Government World Wide Websites

Friends of the National Library  of Australia Discount

To take advantage of the Friends 15% discount and any supplementary online shop special offer enter your unique discount code at checkout. Please note that some exclusions apply. The discount code is advertised in each quarterly Friends newsletter; please contact the Friends office if you need to obtain it. For more information on how to become a Friend of the National Library of Australia click here.

Processing Your Order

Your order will be processed and dispatched by the Library's sales and promotion staff within 3 days from receipt of order. Standard parcel post shipping times are currently delayed across Australia. Parcels may take up to 10 business days for delivery.

Orders that need to be sourced from suppliers will take an additional 10 days at least. You will be notified by email if your order is not held in stock. 

 

Orders within Australia

All Australian prices are inclusive of GST.

We do not ship internationally. 

Shipping and Delivery Information

Australia Post have advised that Express Post services are experiencing delays across the country. 

The Express Post service does not currently offer next day delivery, however, the service is still the fastest postal service available.

Within Australia
No. of Items   
Australia Post   
Express Post   
1 - 4
$7.00$24.00
5 +
$17.00$40.00

 * Oversized items may incur an additional postage charge.  If this applies to your order we'll contact you to confirm before processing the order.

The National Library of Australia does not accept responsibility of any arrangements entered into between the customer and the courier company for the delivery of goods including where the goods may be left unattended at the delivery address.

Pick-up in-store

For pick-up in-store please select this option at the checkout. This option is for pick-up at the National Library of Australia in Canberra only. You will be notified by email once your order is ready for collection. We will endeavour to fill your order as quickly as possible, however, orders are processed Monday to Friday during business hours and it may, at times, take up to 3 business days before your order is available for pick-up. If any items are out of stock you will be notified as soon as possible to make further arrangements. Upon collection you will be asked to present photo ID and the credit card used to make the purchase. Please note that the $50 special offer and Friends special offer apply only to orders that are being shipped. You will not receive these offers if you select in-store pick-up

 

Exchange and Refunds

If you receive an incorrect or faulty product please Contact Us immediately and we will arrange a replacement or a refund. Goods will not be replaced or refunded after more than 30 days from dispatch.

If your order is lost during delivery we will, depending on availability, send you a replacement once the maximum delivery times has expired. We ask that you contact your local mail centre before contacting us in case your order is being held for you there. All replacement items for lost/damaged products will be dispatched at our cost.

All exchanges and replacements are subject to availability.

If you wish to query your final payment please Contact Us.