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For the Security of Personal Information, please see the Library's Privacy Statement for details. This statement has been prepared in accordance with the Federal Privacy Commissioner's Guidelines for Federal and ACT Government World Wide Websites

Friends of the National Library  of Australia Discount

To take advantage of the Friends 15% discount and any supplementary online shop special offer enter your unique discount code at checkout. The discount code is advertised in each quarterly Friends newsletter; please contact the Friends office if you need to obtain it. For more information on how to become a Friend of the National Library of Australia click here.

Processing Your Order

Your order will be processed and dispatched by the Library's sales and promotion staff within 3 days from receipt of order. Standard parcel post shipping times within Australia are estimated at between 3-5 business days depending on location. Receipt of standard parcel post international orders are estimated at between 10-14 days.

Orders that need to be sourced from suppliers will take an additional 10 days at least. You will be notified by email if your order is not held in stock. 

 

Orders within Australia

All Australian prices are inclusive of GST.

Overseas Orders

All overseas prices are exclusive of GST (Goods and Services Tax). This tax will be deducted upon checkout.

 

Shipping and Delivery Information

Within Australia
No. of ItemsParcel PostExpress Post
1 - 4
$7.00$24.00
5 +
$17.00$40.00

 *PO Boxes may incur an additional postage charge

 

International
No. of ItemsParcel Post
1 - 4
$17.00 
5 +
$30.00 
*Please provide street address for international orders, not PO Boxes

For international wholesale orders, please contact nlasales@nla.gov.au for a shipping quotation.

 

The National Library of Australia does not accept responsibility of any arrangements entered into between the customer and the courier company for the delivery of goods including where the goods may be left unattended at the delivery address.

 

Exchange and Refunds

If you receive an incorrect or faulty product please Contact Us immediately and we will arrange a replacement or a refund. Goods will not be replaced or refunded after more than 30 days from dispatch.

If your order is lost during delivery we will, depending on availability, send you a replacement once the maximum delivery times has expired. We ask that you contact your local mail centre before contacting us in case your order is being held for you there. All replacement items for lost/damaged products will be dispatched at our cost.

All exchanges and replacements are subject to availability.

If you wish to query your final payment please Contact Us.