Help

For the Security of Personal Information, please see the Library's Privacy Statement for details. This statement has been prepared in accordance with the Federal Privacy Commissioner's Guidelines for Federal and ACT Government World Wide Websites

Friends of the National Library  of Australia Discount

To take advantage of the Friends 15% discount and any supplementary online shop special offer enter your unique discount code at checkout. Please note that the special offer applies only to orders that are being shipped. You will not receive this offer if you select in-store pick-up. The discount code is advertised in each quarterly Friends newsletter; please contact the Friends office if you need to obtain it. For more information on how to become a Friend of the National Library of Australia click here.

Processing Your Order

Your order will be processed and dispatched by the Library's sales and promotion staff within 3 days from receipt of order. Standard parcel post shipping times within Australia are estimated at between 3-5 business days depending on location. Receipt of standard parcel post international orders are estimated at between 10-14 days.

Orders that need to be sourced from suppliers will take an additional 10 days at least. You will be notified by email if your order is not held in stock. 

 

Orders within Australia

All Australian prices are inclusive of GST.

Shipping and Delivery Information

Within Australia
No. of ItemsParcel PostExpress Post
1 - 4
$7.00$24.00
5 +
$17.00$40.00

 *PO Boxes may incur an additional postage charge

 

The National Library of Australia does not accept responsibility of any arrangements entered into between the customer and the courier company for the delivery of goods including where the goods may be left unattended at the delivery address.

 

Pick-up In-store

For pick-up in-store please select this option at the checkout. You will be notified by email once your order is ready for collection. We will endeavour to fill your order as quickly as possible, however, orders are processed Monday to Friday during business hours and it may, at times, take up to 3 business days before your order is available for pick-up. If any items are out of stock you will be notified as soon as possible to make further arrangements. Upon collection you will be asked to present photo ID and the credit card used to make the purchase. Please note that the $50 special offer and Friends special offer apply only to orders that are being shipped. You will not receive these offers if you select in-store pick-up

 

Overseas Orders

For a quotation please contact the National Library Bookshop via email at nlshop@nla.gov.au, or by phone on +612 6262 1424. Shipping will be charged at cost.

 

Exchange and Refunds

If you receive an incorrect or faulty product please Contact Us immediately and we will arrange a replacement or a refund. Goods will not be replaced or refunded after more than 30 days from dispatch.

If your order is lost during delivery we will, depending on availability, send you a replacement once the maximum delivery times has expired. We ask that you contact your local mail centre before contacting us in case your order is being held for you there. All replacement items for lost/damaged products will be dispatched at our cost.

All exchanges and replacements are subject to availability.

If you wish to query your final payment please Contact Us.