The modern consumer is more demanding and better informed than ever before - they are aware that they have a choice and that competition for their custom is fierce. But costs can only go so low, meaning there is only one area left in which to beat the competition - customer service. "101 Ways to Really Satisfy Your Customers" is packed with practical tips to help you deliver excellent customer service - ensuring existing customers remain loyal, and new customers will flock through your doors. It also provides insights into understanding and identifying what customers expect, allowing your business to exceed these expectations and reap the rewards.
Full Product DetailsAuthor: Griffiths, Andrew
Publisher: Allen & Unwin
Publication Date: 01 August 2006
Audience: Professional and scholarly , General/trade , Professional & Vocational
Availability: Out of stock
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